Self-Pay Collections Specialist
Req #: 45004
Full Time
Shift: Days
Revenue Cycle Self Pay
United Health Services Hospitals
Binghamton, NY
Weekly hours: 40

Self-Pay Collections Specialist, Binghamton

United Health Services is seeking a Self-Pay Collections Specialist to join our Revenue Cycle Self-Pay Team in Binghamton, NY. This position will be the main concierge pertaining to Patient/Self Pay collections including patients without insurance and those that have balances after insurance. This is a BENEFITS-ELIGIBLE position.

Shift: Days
Hours per week: 40
Salary range: $21.42 - $28.98/hour, depending on experience


Self-Pay Collections Specialist Overview

The Self-pay Collection Specialist generates revenue by monitoring and pursuing payment on all unpaid and delinquent patient accounts in a timely manner; and maintaining daily and monthly productivity goals to maximize cash flow. This position will be the Main concierge pertaining to Patient/Self Pay collections including patients without insurance and those that have balances after insurance. In this position, you must enjoy talking on the phone to patients/customers and in a professional manor while helping our patients understand the self-pay regulations, functions, and responsibility for past and future appointments for services at UHS. Compassion, Accurate Communication, and conflict resolution are all key attributes to being successful in this position.

Self-Pay Collections Specialist Key Responsibilities and Expectations

  • Responsible for coordinating collections from patients regarding past due balances
  • Assist setting patients up on payment plans to ensure maximum collection
  • Excellent Professional skills both written and spoken. Must be able to explain situations to patients, and update management on trends or Patient Concerns
  • Call average of 50 to 100 patients per day based on supervisor requirements and accounts assigned
  • Coordinates with patients to help with all their self-Pay concerns and obligations for services provided and a self-pay liability due
  • Takes incoming calls from patients and staff regarding account balances and statements
  • Reviews outstanding patient accounts to determine account balance when questions arise from coworkers/ other departments
  • Provides clear and accurate documentation/notes of all contacts with any internal or external persons concerning patient accounts
  • Turning delinquent accounts over to collection agency for further follow-up.
  • Quickly becomes familiar with duties and performs them independently, accurately, efficiently, promptly, recognizing their importance and relationship to patient care
  • Research returned patient address report for corrected addresses and updates in practice management system
  • Regular attendance and punctuality.
  • Contributes to team effort by accomplishing related results as needed
  • Ensures that all processing and reporting deadlines are consistently achieved
  • Sends out collection letters and correspondence
  • Perform any other functions as required by management.
  • Demonstrate commitment to organizational Values of Compassion, Trust, Respect, Teamwork, and Innovation

Position Qualifications


  • High school diploma or GED
  • Five to seven (5-7) years’ experience within a collection agency or healthcare system setting
  • Experience with computerized billing software, interpreting Insurance explanation of benefits, and superior Patient Customer service
  • Working knowledge of ICD-10, CPT, HCPCS, and CPT codingWorking knowledge of ICD-10, CPT, HCPCS, and CPT coding


  • A minimum of two to three (2-3) years’ Patient Billing Experience
  • Associates + 2 years’ Experience


  • Bachelor’s in Communication, Accounting, or Business Management

Employee Benefits at United Health Services

When you work at United Health Services, you become part of our family. We’re proud to offer competitive benefits and compensation to our employees who make an impact every day.

  • Health, dental, and vision insurance
  • Voluntary benefits, including cancer, pet, and life insurance
  • 403(b) retirement plan with company match model
  • Immediate accrual of paid time off
  • Wellness program rewards and insurance discounts
  • Employee Assistant Program (EAP) counseling and concierge services
  • Free, extensive online training through HealthStream

About United Health Services

United Health Services is a not-for-profit healthcare system serving more than 500,000 people in Upstate New York’s Southern Tier region. We offer integrated healthcare services across 60 locations, including four hospitals, three walk-in centers, and 22 primary care offices, in addition to home care services and senior living facilities. The United Health Services system employs more than 6,300 people and comprises 600+ providers who are all committed to providing and supporting the delivery of exceptional patient care.

United Health Services employees and providers are “LOVED!” This means we’re Living Our Values Every Day. Here, you’ll join a team that is dedicated to values-based, coordinated patient care. Every day, we outwardly live our Values of Compassion, Trust, Respect, Teamwork, and Innovation.

About New York’s Southern Tier

As an employee of United Health Services, you’ll call the Southern Tier, or more specifically, the Greater Binghamton area, home. Known for entertainment and restaurants, craft brews, outdoor experiences, minor-league sports, family-friendly events, and a keenness for local history (like our connection to the Twilight Zone and our six antique carousels), Greater Binghamton offers something for everyone. We’re a short drive away from the Finger Lakes region in Central New York, three hours from New York City, and just shy of four hours from Niagara Falls, Canada.


United Health Services in an Equal Opportunity Employer.

United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at

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Benefits That Make A Difference

While you’re making a difference in the health and well-being of our patients and communities, United Health Services takes care of you. We are proud to be able to offer our employees and providers a comprehensive benefits package that supports their needs today and for the future with a competitive retirement plan; comprehensive health, dental, vision and health savings and spending accounts; wellness programs that empower our employees to stay healthy and balance work and life goals; group life and disability options; and a generous paid time off (PTO) program. On top of that, we invest in you by offering tuition reimbursement and other programs designed to help you grow your career. The majority of these benefits are available to you for working at least 24 hours per week.

These are just a few of the perks and benefits you can expect when you join the United Health Services team. Be sure to ask your recruiter about all the benefits associated with the position you’re applying for.

Why United Health Services?

We are one of the region’s top employers with an excellent reputation for the care we provide. Our pay, benefits and perks are very competitive. We’re compassionate about patients and respectful of each other. We offer you the stability, size, scope and capabilities of big city health systems, but with the trust and familiarity of more personalized care. We’re engaged with our communities. And, we recognize the importance of work-life balance. Discover the difference you can make, here with us, at United Health Services.

About Our Region

Binghamton, a friendly and close-knit city in Broome County, offers beautiful and affordable homes in downtown, suburban and rural settings, as well as good public and private schools. Nightlife and cultural activities include craft breweries, restaurants and award-winning wineries. First Fridays celebrate local artists and there are frequent music and food festivals. Outdoor activities also abound, from skiing and golf to hiking, biking and more.