PACS Applications Analyst I
Req #: 45417
Full Time
Shift: Days
IS Ancillary Application
United Health Services Hospitals
Binghamton, NY
Weekly hours: 40

PACS Application Analyst I, Vestal (Hybrid/On-Site)

United Health Services is seeking a PACS Application Analyst I to join our IS Ancillary Applications Team in Vestal, NY. The PACS Application Analyst I position Supports the planning, design, development, build and/or configuration of assigned applications/systems This is a BENEFITS-ELIGIBLE position.

Shift: Days
Hours per week: 40
Salary range: Depending on experience


PACS Application Analyst I Overview

Performs a variety of duties related to the information technology applications. Responsibilities include assisting with design, development, system configuration, implementation, and support of information systems for the organization, planning development, training and evaluation of application functionality, working with the team and key customers to ensure appropriate development training and implementation of application functionally.

PACS Application Analyst I Key Responsibilities and Expectations

  • Certified in primary EHR module or application (if applicable), able to demo and explain functionality to end users. Develops knowledge of workflows including documentation of workflow changes of primary module or applications with appropriate supervision. Makes decisions and fixes issues/builds out module with appropriate supervision.
  • Comprehends and documents thoroughly on tickets using appropriate tools and methodologies. Develops testing scripts, KB's/tip sheets and data flow diagrams.
  • Participates in end user learning sessions and/or meetings. Develops meeting preparation materials, agendas, PowerPoint presentations, excel graphics and capturing meeting minutes and action items.
  • Develops understanding of how of functional integrated areas work together, e.g., plan and run, and the transition points across each pillar.
  • Demonstrates understanding of health care regulations and the impact on IS through participation in groups, journal clubs, debates or other IS supported educational workshops. Understands the business area for related certifications and organizational structure for that business unit.
  • Makes decisions within scope of role and responsibility. Able to solve basic problems. Works under supervision from supervisor/peers and routinely seeks advice from peers and direct supervisor. Is able to prioritize work independently and in line with deliverables.
  • Understands the roles of different stakeholders in Cherwell. Demonstrates clear understanding of governance model and prioritization of assignment of work.
  • Demonstrates ability to organize tickets based on priority and respond with appropriate supervision. Manages time to appropriately work tickets and other deliverables. Escalates issues appropriately. Takes the initiative to seek out answers independently prior to escalation and develop ideas for resolution. Seeks out opportunities to learn new aspects of their module/primary application(s).
  • Assumes additional responsibilities to facilitate the achievement of team goals
  • Displays a positive attitude and be open and accepting of change
  • Recommends process/customer service improvements, innovative solutions or enhancements to current configurations.
  • Understands principles of conflict management
  • Initiates collaboration with others and spontaneously assists others in the delivery of their work. Puts the success of the team, project, goals of IS and organization above self-interest.
  • Sets clear self-development expectations. Demonstrates initiative in professional self-development
  • Identifies and communicates ideas to improve quality and performance standards
  • Follows-up with customers to ensure that their needs have been met
  • Assists with the investigation and statement of problems
  • Demonstrate commitment to organizational Values of Compassion, Trust, Respect, Teamwork, and Innovation

Position Qualifications


  • High School Diploma (or equivalent)
  • One to two (1-2) years of healthcare operations (clinical, patient care, administrative or revenue cycle), information technology or health information technology experience
  • Radiology experience is required for this role

  • For Epic roles: Current Epic certification(s)
        • OR
    • Willing to travel for training and achieve certification within 90 days of completion of training at Epic in application as assigned.


  • Bachelor’s Degree in a related field (information technology or clinical/healthcare fields)
  • Current Epic certification(s)

Employee Benefits at United Health Services

When you work at United Health Services, you become part of our family. We’re proud to offer competitive benefits and compensation to our employees who make an impact every day.

  • Health, dental, and vision insurance
  • Voluntary benefits, including cancer, pet, and life insurance
  • 403(b) retirement plan with company match model
  • Immediate accrual of paid time off
  • Wellness program rewards and insurance discounts
  • Employee Assistant Program (EAP) counseling and concierge services
  • Free, extensive online training through HealthStream

About United Health Services

United Health Services is a not-for-profit healthcare system serving more than 500,000 people in Upstate New York’s Southern Tier region. We offer integrated healthcare services across 60 locations, including four hospitals, three walk-in centers, and 22 primary care offices, in addition to home care services and senior living facilities. The United Health Services system employs more than 6,300 people and comprises 600+ providers who are all committed to providing and supporting the delivery of exceptional patient care.

United Health Services employees and providers are “LOVED!” This means we’re Living Our Values Every Day. Here, you’ll join a team that is dedicated to values-based, coordinated patient care. Every day, we outwardly live our Values of Compassion, Trust, Respect, Teamwork, and Innovation.

About New York’s Southern Tier

As an employee of United Health Services, you’ll call the Southern Tier, or more specifically, the Greater Binghamton area, home. Known for entertainment and restaurants, craft brews, outdoor experiences, minor-league sports, family-friendly events, and a keenness for local history (like our connection to the Twilight Zone and our six antique carousels), Greater Binghamton offers something for everyone. We’re a short drive away from the Finger Lakes region in Central New York, three hours from New York City, and just shy of four hours from Niagara Falls, Canada.


United Health Services in an Equal Opportunity Employer.

United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at

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Harold Harrington
Harold Harrington
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Benefits That Make A Difference

While you’re making a difference in the health and well-being of our patients and communities, United Health Services takes care of you. We are proud to be able to offer our employees and providers a comprehensive benefits package that supports their needs today and for the future with a competitive retirement plan; comprehensive health, dental, vision and health savings and spending accounts; wellness programs that empower our employees to stay healthy and balance work and life goals; group life and disability options; and a generous paid time off (PTO) program. On top of that, we invest in you by offering tuition reimbursement and other programs designed to help you grow your career. The majority of these benefits are available to you for working at least 24 hours per week.

These are just a few of the perks and benefits you can expect when you join the United Health Services team. Be sure to ask your recruiter about all the benefits associated with the position you’re applying for.

Why United Health Services?

We are one of the region’s top employers with an excellent reputation for the care we provide. Our pay, benefits and perks are very competitive. We’re compassionate about patients and respectful of each other. We offer you the stability, size, scope and capabilities of big city health systems, but with the trust and familiarity of more personalized care. We’re engaged with our communities. And, we recognize the importance of work-life balance. Discover the difference you can make, here with us, at United Health Services.

About Our Region

Binghamton, a friendly and close-knit city in Broome County, offers beautiful and affordable homes in downtown, suburban and rural settings, as well as good public and private schools. Nightlife and cultural activities include craft breweries, restaurants and award-winning wineries. First Fridays celebrate local artists and there are frequent music and food festivals. Outdoor activities also abound, from skiing and golf to hiking, biking and more.