Financial Counselor
Req #: 43476
Full Time
Shift: Days
Access Care
United Health Services Hospitals
Binghamton, NY
Weekly hours: 40

Financial Counselor, Binghamton

United Health Services is seeking a Financial Counselor to join our Access Care Team in Binghamton, NY. The Financial Counselor serves as the health care facility’s primary contact to provide financial counseling to all insured patients. This is a BENEFITS-ELIGIBLE position.

Shift: Days
Hours per week: 40
Salary range: $15.00 - $20.25/hour, depending on experience


Financial Counselor Overview

The Financial Counselor serves as the health care facility’s primary contact to provide financial counseling to all insured patients for purposes of securing prepayment in full or within 30 days of any patient liability. Liability includes any financial responsibility such as co-payment, deductible and co-insurance.

Financial Counselor Key Responsibilities and Expectations

  • Communicates the Hospital’s financial policy to the patient regarding estimated patient liability due
  • Verifies accuracy of patient demographics at time of counseling such as address, telephone number, and, if missing, secures social security number
  • Makes outgoing calls to patients with pre-scheduled services to advise of any patient liability expected and makes arrangements to obtain amount due within 30 days
  • Secures payment from unscheduled patients prior to discharge of any patient liability deemed due
  • Secures information from patients by telephone or in person in regards to financial status such as employment, salary, and financial obligations; based upon receipt of this information, identifies patients who may be eligible for financial assistance
  • Maintains detailed knowledge of reimbursement regulations and third party billing practices
  • Prepares various daily/weekly/monthly reports, as required
  • Utilizes effective communication in relating to patients’, their families’, and employees’ concerns, often under stressful circumstances
  • Maintains orderly and organized work area as it may be visible to patients; ensures secure and confidential work area
  • Demonstrate commitment to organizational Values of Compassion, Trust, Respect, Teamwork, and Innovation

Position Qualifications


  • High School Graduate or Equivalent (GED)
  • 1 year of experience in the collection field
  • 2 years prior office/clerical experience with the ability to perform simple mathematical computations with high degree of accuracy


  • Additional collection experience and knowledge of medical terminology

Employee Benefits at United Health Services

When you work at United Health Services, you become part of our family. We’re proud to offer competitive benefits and compensation to our employees who make an impact every day.

  • Health, dental, and vision insurance
  • Voluntary benefits, including cancer, pet, and life insurance
  • 403(b) retirement plan with company match model
  • Immediate accrual of paid time off
  • Wellness program rewards and insurance discounts
  • Employee Assistant Program (EAP) counseling and concierge services
  • Free, extensive online training through HealthStream

About United Health Services

United Health Services is a not-for-profit healthcare system serving more than 500,000 people in Upstate New York’s Southern Tier region. We offer integrated healthcare services across 60 locations, including four hospitals, three walk-in centers, and 22 primary care offices, in addition to home care services and senior living facilities. The United Health Services system employs more than 6,300 people and comprises 600+ providers who are all committed to providing and supporting the delivery of exceptional patient care.

United Health Services employees and providers are “LOVED!” This means we’re Living Our Values Every Day. Here, you’ll join a team that is dedicated to values-based, coordinated patient care. Every day, we outwardly live our Values of Compassion, Trust, Respect, Teamwork, and Innovation.

About New York’s Southern Tier

As an employee of United Health Services, you’ll call the Southern Tier, or more specifically, the Greater Binghamton area, home. Known for entertainment and restaurants, craft brews, outdoor experiences, minor-league sports, family-friendly events, and a keenness for local history (like our connection to the Twilight Zone and our six antique carousels), Greater Binghamton offers something for everyone. We’re a short drive away from the Finger Lakes region in Central New York, three hours from New York City, and just shy of four hours from Niagara Falls, Canada.


United Health Services in an Equal Opportunity Employer.

United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at

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Benefits That Make A Difference

While you’re making a difference in the health and well-being of our patients and communities, United Health Services takes care of you. We are proud to be able to offer our employees and providers a comprehensive benefits package that supports their needs today and for the future with a competitive retirement plan; comprehensive health, dental, vision and health savings and spending accounts; wellness programs that empower our employees to stay healthy and balance work and life goals; group life and disability options; and a generous paid time off (PTO) program. On top of that, we invest in you by offering tuition reimbursement and other programs designed to help you grow your career. The majority of these benefits are available to you for working at least 24 hours per week.

These are just a few of the perks and benefits you can expect when you join the United Health Services team. Be sure to ask your recruiter about all the benefits associated with the position you’re applying for.

Why United Health Services?

We are one of the region’s top employers with an excellent reputation for the care we provide. Our pay, benefits and perks are very competitive. We’re compassionate about patients and respectful of each other. We offer you the stability, size, scope and capabilities of big city health systems, but with the trust and familiarity of more personalized care. We’re engaged with our communities. And, we recognize the importance of work-life balance. Discover the difference you can make, here with us, at United Health Services.

About Our Region

Binghamton, a friendly and close-knit city in Broome County, offers beautiful and affordable homes in downtown, suburban and rural settings, as well as good public and private schools. Nightlife and cultural activities include craft breweries, restaurants and award-winning wineries. First Fridays celebrate local artists and there are frequent music and food festivals. Outdoor activities also abound, from skiing and golf to hiking, biking and more.