Account Processor, Binghamton

United Health Services is seeking an Account Processor to join our Patient Accounting Team in Binghamton, NY. Provides financial, clerical and administrative services to ensure efficient, timely and accurate resolution of guarantor accounts. This is a BENEFITS-ELIGIBLE position.

Shift: Days
Hours per week: 40
Salary range: $16.79 - $22.71/hour, depending on experience

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Account Processor Overview

Provides financial, clerical and administrative services to ensure efficient, timely and accurate resolution of guarantor accounts. Responsible for tracking and collecting on overdue accounts and generating calls to patients daily.

Account Processor Key Responsibilities and Expectations

• Contacts, initiates and follows-up on overdue open patient balances with patients via telephone with expectation to achieve and/or exceed collection goals. Resolutions may involve a full payment, partial payment, payment plan, financial assistance or a return to billing. Collection goals are set by management (open accounts divided by payment capture or account resolution rate).
• Accepts payments from patients over the phone and process payments in the systems.
• Monitors customer account details for non-payment, delayed payment and other irregularities.
• Investigates and resolves customer queries.
• Researches and resolves payment discrepancies.
• Utilizes tools to locate viable mailing addresses and/or telephone #s to be able to reach guarantors.
• Identifies problem accounts, researches issues, and resolves them in a timely manner. This may involve a referral to your teammates.
• Responds timely and accurately to all incoming correspondence and inquires from patients and other appropriate parties.
• Responds to phone calls and e-mails in an efficient and courteous manner.
• Receives and answers inquiries or complaints concerning self pay accounts; gathers information for timely resolution of issues.
• During reviewing of accounts makes adjustments when appropriate.
• Will document on all accounts reviewed including actions taken.
• Maintains call center standards by taking equal inbound and generating expected outbound call goals.
• Maintains ongoing detailed knowledge of reimbursement regulations and third party billing practices.
• Maintains a high level of accuracy and meets the department’s performance & productivity standards.
• Prepares daily and monthly tracking reports.
• Elevates issues, as appropriate, to team leader or supervisor.

Position Qualifications

Minimum:

• High school diploma or GED
• 3 years’ experience with hospital or physician third party and government billing practices.

Preferred:

• Formal education in Accounting, Bookkeeping, or related field.

Employee Benefits at United Health Services

When you work at United Health Services, you become part of our family. We’re proud to offer competitive benefits and compensation to our employees who make an impact every day.

• Health, dental, and vision insurance
• Voluntary benefits, including cancer, pet, and life insurance
• 403(b) retirement plan with company match model
• Immediate accrual of paid time off
• Wellness program rewards and insurance discounts
• Employee Assistant Program (EAP) counseling and concierge services
• Free, extensive online training through HealthStream

About United Health Services

United Health Services is a not-for-profit healthcare system serving more than 500,000 people in Upstate New York’s Southern Tier region. We offer integrated healthcare services across 60 locations, including four hospitals, three walk-in centers, and 22 primary care offices, in addition to home care services and senior living facilities. The United Health Services system employs more than 6,300 people and comprises 600+ providers who are all committed to providing and supporting the delivery of exceptional patient care.

United Health Services employees and providers are “LOVED!” This means we’re Living Our Values Every Day. Here, you’ll join a team that is dedicated to values-based, coordinated patient care. Every day, we outwardly live our Values of Compassion, Trust, Respect, Teamwork, and Innovation.

About New York’s Southern Tier

As an employee of United Health Services, you’ll call the Southern Tier, or more specifically, the Greater Binghamton area, home. Known for entertainment and restaurants, craft brews, outdoor experiences, minor-league sports, family-friendly events, and a keenness for local history (like our connection to the Twilight Zone and our six antique carousels), Greater Binghamton offers something for everyone. We’re a short drive away from the Finger Lakes region in Central New York, three hours from New York City, and just shy of four hours from Niagara Falls, Canada.

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United Health Services in an Equal Opportunity Employer.

United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.