Account Processor
Req #: 45583
Full Time
Shift: Days
Revenue Cycle Self Pay
United Health Services Hospitals
Binghamton, NY
Weekly hours: 40

Account Processor, Binghamton

United Health Services is seeking an Account Processor to join our Revenue Cycle Self Pay team in Binghamton, NY. This is a BENEFITS-ELIGIBLE position.

Shift: Days,
Hours per week: 40
Salary range: $16.79 - $22.71/hour, depending on experience

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Account Processor Overview

  • Provides financial, clerical, and administrative services to ensure efficient, timely and accurate resolution of guarantor accounts. Responsible for tracking and collecting on overdue accounts and generating calls to patients daily.

Account Processor Key Responsibilities and Expectations

  • Essential Functions:
    Essential functions are those tasks, duties and responsibilities that are performed with or without reasonable accommodation.
    • Contacts, initiates and follows-up on overdue open patient balances with patients via telephone with expectation to achieve and/or exceed collection goals. Resolutions may involve a full payment, partial payment, payment plan, financial assistance or a return to billing. Collection goals are set by management (open accounts divided by payment capture or account resolution rate).
    • Accepts payments from patients over the phone and process payments in the systems.
    • Monitors customer account details for non-payment, delayed payment and other irregularities.
    • Investigates and resolves customer queries.
    • Researches and resolves payment discrepancies.
    • Utilizes tools to locate viable mailing addresses and/or telephone #s to be able to reach guarantors.
    • Identifies problem accounts, researches issues, and resolves them in a timely manner. This may involve a referral to your teammates.
    • Responds timely and accurately to all incoming correspondence and inquires from patients and other appropriate parties.
    • Responds to phone calls and e-mails in an efficient and courteous manner.
    • Receives and answers inquiries or complaints concerning self pay accounts; gathers information for timely resolution of issues.
    • During reviewing of accounts makes adjustments when appropriate.
    • Will document on all accounts reviewed including actions taken.
    • Maintains call center standards by taking equal inbound and generating expected outbound call goals.
    • Maintains ongoing detailed knowledge of reimbursement regulations and third party billing practices.
    • Maintains a high level of accuracy and meets the department’s performance & productivity standards.
    • Prepares daily and monthly tracking reports.
    • Elevates issues, as appropriate, to team leader or supervisor.
    • Demonstrate commitment to organizational Values of Compassion, Trust, Respect, Teamwork, and Innovation

Position Qualifications

Minimum:

  • High School Diploma or GED
  • 3 years experience with hospital or physician third party and government billing practices

Preferred:

  • Formal education in Accounting, Bookkeeping, or related field.
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Benefits That Make A Difference

While you’re making a difference in the health and well-being of our patients and communities, United Health Services takes care of you. We are proud to be able to offer our employees and providers a comprehensive benefits package that supports their needs today and for the future with a competitive retirement plan; comprehensive health, dental, vision and health savings and spending accounts; wellness programs that empower our employees to stay healthy and balance work and life goals; group life and disability options; and a generous paid time off (PTO) program. On top of that, we invest in you by offering tuition reimbursement and other programs designed to help you grow your career. The majority of these benefits are available to you for working at least 24 hours per week.

These are just a few of the perks and benefits you can expect when you join the United Health Services team. Be sure to ask your recruiter about all the benefits associated with the position you’re applying for.

Why United Health Services?

We are one of the region’s top employers with an excellent reputation for the care we provide. Our pay, benefits and perks are very competitive. We’re compassionate about patients and respectful of each other. We offer you the stability, size, scope and capabilities of big city health systems, but with the trust and familiarity of more personalized care. We’re engaged with our communities. And, we recognize the importance of work-life balance. Discover the difference you can make, here with us, at United Health Services.

About Our Region

Binghamton, a friendly and close-knit city in Broome County, offers beautiful and affordable homes in downtown, suburban and rural settings, as well as good public and private schools. Nightlife and cultural activities include craft breweries, restaurants and award-winning wineries. First Fridays celebrate local artists and there are frequent music and food festivals. Outdoor activities also abound, from skiing and golf to hiking, biking and more.