Team Leader Business Office
Req #: 44954
Full Time
Shift: Days
Revenue Cycle Self Pay
United Health Services Hospitals
Binghamton, NY
Weekly hours: 40

Team Leader Business Office,

United Health Services is seeking a Team Leader Business Office to join our Revenue Cycle Team in Binghamton, NY. This is a Full Time position.

Shift: Days, 8:00am – 4:30pm, Monday-Friday
Hours per week: 40
Salary range: $17.79 - $24.08/hour, depending on experience


Team Leader Business Office Overview

The Guarantor Billing Team leader will provide front line management and training to the team related to accurate guarantor billing duties.

Team Leader Business Office Key Responsibilities and Expectations

Essential Functions:
Essential functions are those tasks, duties and responsibilities that are performed with or without reasonable accommodation.

  • Guides guarantor billing staff in the completion of applicable worklists daily. Ensures fair and even distribution of workloads and fully occupied, productive work hours. Provides productive reports to management monthly
  • Reviews and completes various work lists of accounts that need adjustments or corrective action.
  • Identifies bankruptcy accounts and completes the bankruptcy process 100%
  • Completes Free Clinic adjustments and follow-up daily
  • Coordinates the billing of Forensic cases (sexual assault)
  • Handles patient billing complaints and takes corrective action when appropriate.
  • Acts as a liaison with Secondary Business offices to coordinate the proper handling of self pay accounts and invoicing
  • Oversees the handling of Estate cases for all entities and ensures the Agency has them processed accordingly
  • Prepares and maintains various operational reports, logs, and statistical data. Also reviews similar reports received from our SBO’s
  • Assists the supervisor in the recruitment, training, and evaluation of staff.
  • Elevates issues, as appropriate, to the supervisor.
  • Serves as a resource to answer questions and resolve problems. Plans and conducts in-service and other informational meetings with employees. Encourages and coordinates continuing education for self and staff.
  • Evaluates operations and recommends and implements changes to improve efficiency and effectiveness.
  • Contacts patients/guarantors to secure payment for services provided
  • Returns all voice mail messages/emails within a timely manner
  • Standards: Account resolution = 80-100 daily
  • Standards: Guarantor collection = $30,000 monthly (team goal)
  • Demonstrate commitment to organizational Values of Compassion, Trust, Respect, Teamwork, and Innovation

Position Qualifications


  • High school diploma or equivalent.


  • Associates degree in Accounting, Bookkeeping, or related field.

Employee Benefits at United Health Services

When you work at United Health Services, you become part of our family. We’re proud to offer competitive benefits and compensation to our employees who make an impact every day.

  • Health, dental, and vision insurance
  • Voluntary benefits, including cancer, pet, and life insurance
  • 403(b) retirement plan with company match model
  • Immediate accrual of paid time off
  • Wellness program rewards and insurance discounts
  • Employee Assistant Program (EAP) counseling and concierge services
  • Free, extensive online training through HealthStream

About United Health Services

United Health Services is a not-for-profit healthcare system serving more than 500,000 people in Upstate New York’s Southern Tier region. We offer integrated healthcare services across 60 locations, including four hospitals, three walk-in centers, and 22 primary care offices, in addition to home care services and senior living facilities. The United Health Services system employs more than 6,300 people and comprises 600+ providers who are all committed to providing and supporting the delivery of exceptional patient care.

United Health Services employees and providers are “LOVED!” This means we’re Living Our Values Every Day. Here, you’ll join a team that is dedicated to values-based, coordinated patient care. Every day, we outwardly live our Values of Compassion, Trust, Respect, Teamwork, and Innovation.

About New York’s Southern Tier

As an employee of United Health Services, you’ll call the Southern Tier, or more specifically, the Greater Binghamton area, home. Known for entertainment and restaurants, craft brews, outdoor experiences, minor-league sports, family-friendly events, and a keenness for local history (like our connection to the Twilight Zone and our six antique carousels), Greater Binghamton offers something for everyone. We’re a short drive away from the Finger Lakes region in Central New York, three hours from New York City, and just shy of four hours from Niagara Falls, Canada.


United Health Services in an Equal Opportunity Employer.

United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at

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Benefits That Make A Difference

While you’re making a difference in the health and well-being of our patients and communities, United Health Services takes care of you. We are proud to be able to offer our employees and providers a comprehensive benefits package that supports their needs today and for the future with a competitive retirement plan; comprehensive health, dental, vision and health savings and spending accounts; wellness programs that empower our employees to stay healthy and balance work and life goals; group life and disability options; and a generous paid time off (PTO) program. On top of that, we invest in you by offering tuition reimbursement and other programs designed to help you grow your career. The majority of these benefits are available to you for working at least 24 hours per week.

These are just a few of the perks and benefits you can expect when you join the United Health Services team. Be sure to ask your recruiter about all the benefits associated with the position you’re applying for.

Why United Health Services?

We are one of the region’s top employers with an excellent reputation for the care we provide. Our pay, benefits and perks are very competitive. We’re compassionate about patients and respectful of each other. We offer you the stability, size, scope and capabilities of big city health systems, but with the trust and familiarity of more personalized care. We’re engaged with our communities. And, we recognize the importance of work-life balance. Discover the difference you can make, here with us, at United Health Services.

About Our Region

Binghamton, a friendly and close-knit city in Broome County, offers beautiful and affordable homes in downtown, suburban and rural settings, as well as good public and private schools. Nightlife and cultural activities include craft breweries, restaurants and award-winning wineries. First Fridays celebrate local artists and there are frequent music and food festivals. Outdoor activities also abound, from skiing and golf to hiking, biking and more.