Team Leader Access Care Emergency Department
Req #: 43478
Full Time
Shift: Evenings
WMC Access Care
United Health Services Hospitals
Johnson City, NY
Weekly hours: 40

Team Leader Access Care Emergency Department, Binghamton

United Health Services is seeking a Team Leader of Access Care Emergency Department to join our WMC Access Care Team in Binghamton, NY. The Team Leader of Access Care is responsible for ensuring staff follow their assigned schedule and workflow. This is a BENEFITS-ELIGIBLE position.

Shift: Evenings
Hours per week: 40
Salary range: $17.64 - $23.82/hour, depending on experience


Team Leader Access Care Emergency Department Overview

Ensure Access Care Representatives complete assigned tasks, ensure staff follow assigned schedule, maintain balance with patient throughput and increase staff knowledge by coaching and developing staff in all aspects of Access Care.

Team Leader Access Care Emergency Department Key Responsibilities and Expectations

  • Ensures Access Care Representatives are performing daily tasks, such as pre-registration, registration, denials, chart prep, order entry, audits, worklists, etc.
  • Assists in developing the Daily & On-call Schedule while ensuring appropriate staff levels are met
  • Completes tracking of collection of out of pocket expenses conducted by staff; ensure staff reach department goals monthly
  • Ensures each encounter prep worklist is completed daily by maintaining a high level of priority with the worklist. Focuses on having all encounters are prepped a minimum of 3 days prior to service
  • Establishes a two-way communication with staff, and patients focused on problem solving, and positive outcomes
  • Develops with Supervisor/Manager a training program and implements training elements to increase staff knowledge
  • Completes audits on staff to ensure educational opportunities are identified and training is provided accordingly
  • Ensures staff are trained appropriately on gathering the correct insurance, demographics and authorizations for every type of encounter
  • Ensures productivity standards are tracked and reported routinely/timely to management
  • Ensures call center abandonment rates do not exceed goals; and balances schedules to accommodate peak periods Identifies and pilots new programs, or process improvements within the department
  • Performs assigned day-to-day functions
  • Demonstrate commitment to organizational Values of Compassion, Trust, Respect, Teamwork, and Innovation

Position Qualifications


  • High School or equivalent


  • Bachelor’s Degree, or 5 years equivalent experience in lieu of degree
  • Certified Healthcare Access Associate (CHAA)

Employee Benefits at United Health Services

When you work at United Health Services, you become part of our family. We’re proud to offer competitive benefits and compensation to our employees who make an impact every day.

  • Health, dental, and vision insurance
  • Voluntary benefits, including cancer, pet, and life insurance
  • 403(b) retirement plan with company match model
  • Immediate accrual of paid time off
  • Wellness program rewards and insurance discounts
  • Employee Assistant Program (EAP) counseling and concierge services
  • Free, extensive online training through HealthStream

About United Health Services

United Health Services is a not-for-profit healthcare system serving more than 500,000 people in Upstate New York’s Southern Tier region. We offer integrated healthcare services across 60 locations, including four hospitals, three walk-in centers, and 22 primary care offices, in addition to home care services and senior living facilities. The United Health Services system employs more than 6,300 people and comprises 600+ providers who are all committed to providing and supporting the delivery of exceptional patient care.

United Health Services employees and providers are “LOVED!” This means we’re Living Our Values Every Day. Here, you’ll join a team that is dedicated to values-based, coordinated patient care. Every day, we outwardly live our Values of Compassion, Trust, Respect, Teamwork, and Innovation.

About New York’s Southern Tier

As an employee of United Health Services, you’ll call the Southern Tier, or more specifically, the Greater Binghamton area, home. Known for entertainment and restaurants, craft brews, outdoor experiences, minor-league sports, family-friendly events, and a keenness for local history (like our connection to the Twilight Zone and our six antique carousels), Greater Binghamton offers something for everyone. We’re a short drive away from the Finger Lakes region in Central New York, three hours from New York City, and just shy of four hours from Niagara Falls, Canada.


United Health Services in an Equal Opportunity Employer.

United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at

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Benefits That Make A Difference

While you’re making a difference in the health and well-being of our patients and communities, United Health Services takes care of you. We are proud to be able to offer our employees and providers a comprehensive benefits package that supports their needs today and for the future with a competitive retirement plan; comprehensive health, dental, vision and health savings and spending accounts; wellness programs that empower our employees to stay healthy and balance work and life goals; group life and disability options; and a generous paid time off (PTO) program. On top of that, we invest in you by offering tuition reimbursement and other programs designed to help you grow your career. The majority of these benefits are available to you for working at least 24 hours per week.

These are just a few of the perks and benefits you can expect when you join the United Health Services team. Be sure to ask your recruiter about all the benefits associated with the position you’re applying for.

Why United Health Services?

We are one of the region’s top employers with an excellent reputation for the care we provide. Our pay, benefits and perks are very competitive. We’re compassionate about patients and respectful of each other. We offer you the stability, size, scope and capabilities of big city health systems, but with the trust and familiarity of more personalized care. We’re engaged with our communities. And, we recognize the importance of work-life balance. Discover the difference you can make, here with us, at United Health Services.

About Our Region

Binghamton, a friendly and close-knit city in Broome County, offers beautiful and affordable homes in downtown, suburban and rural settings, as well as good public and private schools. Nightlife and cultural activities include craft breweries, restaurants and award-winning wineries. First Fridays celebrate local artists and there are frequent music and food festivals. Outdoor activities also abound, from skiing and golf to hiking, biking and more.