Medical Assistant Overview - Full-Time candidates are eligible for up to a $2,500 Sign-On Bonus

In a clerical role, the Medical Office Assistant is the customer service liaison to each of our practices. The Medical Office Assistant greets each patient with courtesy and respect using exceptional communication skills. The purpose of this position is to provide our patients with a seamless experience while following all of our Policies regarding registration, scheduling, insurance verification and billing. In a clinical role, the medical assistant performs patient care tasks under the direction of a licensed nurse and/or nurse practitioner, clinical nurse specialist, physician, or other authorized health care provider

Medical Assistant Key Responsibilities and Expectations

• Performs clinical assignments within scope of practice of a Medical Assistant to maximize patient experience and ensure patient safety.
• Promotes and facilitates the compliance and understanding of Joint Commission, NYS DOH, Infection Control and all regulatory standards.
• Maintains CLIA Waived Lab standards and performs CLIA Waived Lab testing and proficiency validations according to regulatory standards. Includes tri-annual AAFP Lab Proficiency testing, lab quality controls and lab credentialing.
• Collaborates with patients, families and other members of the healthcare team to coordinate patient care.
• Greets customers with a positive and friendly approach at every interaction.
• Provides detailed quality service via phone, electronic messaging or in person.
• Performs registration, scheduling and insurance verification as outlined by UHS Policy.
• Maintains an awareness of patient wait times and work with team to provide updated information regarding any delays.
• Answers patient questions and provides information as necessary in compliance with HIPAA guidelines.
• Balances financial drawer and batches at the completion of each day.
• Analyzes financial work list and take corrective actions as directed.
• Maintains awareness of supplies, restock and order as necessary.
• Scans documents into Next Gen as outlined by UHS Policy.
• Maintains a clean and organized work area at all times.
• Participates in Performance Improvement activities, reviews PI data and assists in the development of Performance Improvement plans.
• Participates in educational opportunities.
• Demonstrate commitment to organizational Values of Compassion, Trust, Respect, Teamwork, and Innovation

Position Qualifications

Minimum:

• High School Diploma or equivalent
• Graduate of an accredited medical assisting program or direct patient care experience, including but not limited to collection of patient information and data, patient interactions and assisting physicians with procedures in a medical office or hospital setting.

Preferred:

• One year of experience in a walk in / primary care/ specialty care hospital setting
• Certified medical administrative assistant (CMAA)
• Prior experience with Electronic Health Records Systems

License/Certification

Minimum:

• Documentation of current CPR certification required within 1 week of start of employment.

Preferred:

• Current driver’s license