Employee Ombudsperson and Employee Engagement Specialist
Req #: 44287
Full Time
Shift: Days
Human Resources
United Health Services Hospitals
Binghamton, NY
Weekly hours: 40

Position Overview

  • The Employee Ombudsperson and the Employee Engagement specialist is a designated neutral dispute resolution practitioner who provides confidential and informal assistance to UHS employees concerned about an issue in addition to working on Employee engagement initiatives and our systemwide Recognition program all aimed at ensuring we constantly move the needle on creating a positive experience throughout the life cycle of the employees journey with UHS and Employees feel part of an inclusive work environment. This role researches answers to queries, facilitates informal conflict resolution processes, and helps individuals to develop and evaluate options in collaboration with the HRBPs, the UHS leaders and the Talent, Performance and Organizational Effectiveness team.
  • This role is also responsible for identifying new issues and opportunities for organizational change, key Employee Engagement/Recognition practices, manages the Employee Engagement Committee as well as administering the system-wide recognition program. The role needs to work closely in alignment with the people goal and the key stakeholders within HR and the overall leadership in creating an inclusive workplace.

Position Requirements

  • Education/Experience
    • Minimum Required:
      • Bachelor’s degree with major study in Human Resources, Human Services, Counseling, Psychology, Philosophy , Legal Studies, or related field.
      • Five years of experience in Human Resources, Human Services, Counseling, Employee Engagement, Legal Studies or related field.
      • 3 years of experience specifically in Employee Engagement/Recognition
    • Preferred:
      • Master’s Degree in Human Resources, Human Services, Counseling, Legal Studies, or related field.
      • Knowledge of professional Ombudsperson standards, codes of ethics, and techniques for informal inquiries. Experience with conflict mediation, complaint investigation and report writing.
      • Experience designing and conducting training programs in conflict resolution and related topics Understanding of federal and state laws related to employment law.
      • Experience in Employee Recognition, Engagement and technology around enterprise wide programs to improve Positive Employee Experience

  • License/Certification
    • Minimum Required:
      • Not Applicable
    • Preferred:
      • Professional Human Resources (PHR)
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Benefits That Make A Difference

While you’re making a difference in the health and well-being of our patients and communities, United Health Services takes care of you. We are proud to be able to offer our employees and providers a comprehensive benefits package that supports their needs today and for the future with a competitive retirement plan; comprehensive health, dental, vision and health savings and spending accounts; wellness programs that empower our employees to stay healthy and balance work and life goals; group life and disability options; and a generous paid time off (PTO) program. On top of that, we invest in you by offering tuition reimbursement and other programs designed to help you grow your career. The majority of these benefits are available to you for working at least 24 hours per week.

These are just a few of the perks and benefits you can expect when you join the United Health Services team. Be sure to ask your recruiter about all the benefits associated with the position you’re applying for.

Why United Health Services?

We are one of the region’s top employers with an excellent reputation for the care we provide. Our pay, benefits and perks are very competitive. We’re compassionate about patients and respectful of each other. We offer you the stability, size, scope and capabilities of big city health systems, but with the trust and familiarity of more personalized care. We’re engaged with our communities. And, we recognize the importance of work-life balance. Discover the difference you can make, here with us, at United Health Services.

About Our Region

Binghamton, a friendly and close-knit city in Broome County, offers beautiful and affordable homes in downtown, suburban and rural settings, as well as good public and private schools. Nightlife and cultural activities include craft breweries, restaurants and award-winning wineries. First Fridays celebrate local artists and there are frequent music and food festivals. Outdoor activities also abound, from skiing and golf to hiking, biking and more.