Client Service Associate
Req #: 44300
Full Time
Shift: Days
Pathology Support Services
United Health Services Hospitals
Johnson City, NY
Weekly hours: 40

Client Services Associate, Johnson City

United Health Services is seeking a Client Services Associate to join our Pathology Support Services Team in Johnson City, NY. A Client Services Associate provides support to internal and external customers by performing problem investigation, resolution, client notification and specimen problem reporting. This is a BENEFITS-ELIGIBLE position.

Shift: Days
Hours per week: 40
Salary range: $16.00 - $24.00/hour, depending on experience

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Client Services Associate Overview

The Client Service Representative assists physicians, patients, and other healthcare professionals as the laboratory resource for test results, technical questions, supply requests, billing inquiries and general information. Provides support to internal and external customers performing problem investigation, resolution, client notification and specimen problem reporting.

The Laboratory Services Department at UHS Wilson Medical Center operates at a high volume and offers the most testing options among all of United Health Services’ laboratories. The lab serves both inpatient and outpatient needs at UHS Wilson Medical Center. Consistently operating with the highest quality standards, our laboratories are accredited by the College of American Pathologists’ peer-inspection accreditation program.

Client Services Associate Key Responsibilities and Expectations

  • Receives and handles all telephone calls and correspondence for laboratory test reporting; access LIS, and provide results to physicians or physician's designee via telephone, fax, or written report as requested (and document).
  • Interfaces with technical and support staff to resolve service problems by clarifying the customer's concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and documentation. Responsible for responding to complex inquiries, solving non-routine problems using independent judgment and discretion by accessing and reviewing necessary patient demographic sheets, requisitions and other submitted documentation.
  • Fluent use of multiple electronic information platforms (LIS, HIS, EMR) in reviewing registration, billing and test order discrepancies.
  • Effectively communicate verbally and in writing with internal and external clients regarding laboratory test availability, test results (non-interpretive) and specimen collection and storage requirements, telephoning reference labs and using printed reference material.
  • Communicate with appropriate depts. (Lab Managers, Physicians, Nurses, Hospital staff) regarding maintenance requests, service and laboratory test changes. Documents all calls and actions taken as required by Regulatory Agencies and according to UHS policies.
  • Satisfactorily meets daily and monthly performance metrics, statistics and quality data concerning CSA work volume, error classification and turn-around-time.
  • Ensures Reference Laboratory reports existing outside electronic distribution methods are mailed, faxed or otherwise communicated.
  • For reference laboratory testing, supports the Send Out department by reviewing reflex or add-on testing, or cancelled testing, acquires necessary permissions and documentation to proceed, and ensures applicable additional charges are applied or removed, as applicable.
  • Assists with the review, troubleshooting and correction of clinical and financial registration data to ensure accurate and complete patient & physician demographics, test coding and billing codes required for the timely submission of bills to receive payment for services rendered (including charge errors, insurance denials).
  • Assist Phlebotomy Team in coordination of procurement of off-site “STAT” Nursing Home collections.
  • Makes outbound calls to notify client s and/or ensure test reporting requirements defined by physician, laboratory or UHS protocol are met. (i.e. Protimes, Phone Log).
  • Identifies clients who are submitting incorrect/incomplete (orders) paperwork and/or specimens; develops and implements educational tools to enable correction of reoccurring issues or error.
  • Defers all test interpretation request to appropriate CSR or Technical staff.
  • Demonstrate commitment to organizational Values of Compassion, Trust, Respect, Teamwork, and Innovation

Position Qualifications

Minimum:

  • High School Diploma or equivalent
  • Minimum two (2) years related experience in a medical or clinical laboratory (i.e. Phlebotomy or Specimen Management)

Preferred:

  • One (1) year Laboratory Client services in a clinical laboratory setting.
  • Experience with HIS, LIS, and EMR.

Employee Benefits at United Health Services

When you work at United Health Services, you become part of our family. We’re proud to offer competitive benefits and compensation to our employees who make an impact every day.

  • Health, dental, and vision insurance
  • Voluntary benefits, including cancer, pet, and life insurance
  • 403(b) retirement plan with company match model
  • Immediate accrual of paid time off
  • Wellness program rewards and insurance discounts
  • Employee Assistant Program (EAP) counseling and concierge services
  • Free, extensive online training through HealthStream
  • Recent graduates of a Medical Technologist degree program may be eligible for up to $20,000 through our tuition forgiveness program.

About United Health Services

United Health Services is a not-for-profit healthcare system serving more than 500,000 people in Upstate New York’s Southern Tier region. We offer integrated healthcare services across 60 locations, including four hospitals, three walk-in centers, and 22 primary care offices, in addition to home care services and senior living facilities. The United Health Services system employs more than 6,300 people and comprises 600+ providers who are all committed to providing and supporting the delivery of exceptional patient care.

United Health Services employees and providers are “LOVED!” This means we’re Living Our Values Every Day. Here, you’ll join a team that is dedicated to values-based, coordinated patient care. Every day, we outwardly live our Values of Compassion, Trust, Respect, Teamwork, and Innovation.

About New York’s Southern Tier

As an employee of United Health Services, you’ll call the Southern Tier, or more specifically, the Greater Binghamton area, home. Known for entertainment and restaurants, craft brews, outdoor experiences, minor-league sports, family-friendly events, and a keenness for local history (like our connection to the Twilight Zone and our six antique carousels), Greater Binghamton offers something for everyone. We’re a short drive away from the Finger Lakes region in Central New York, three hours from New York City, and just shy of four hours from Niagara Falls, Canada.

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United Health Services in an Equal Opportunity Employer.

United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.

Apply Now
Harold Harrington
Harold Harrington
Recruiter
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Benefits That Make A Difference

While you’re making a difference in the health and well-being of our patients and communities, United Health Services takes care of you. We are proud to be able to offer our employees and providers a comprehensive benefits package that supports their needs today and for the future with a competitive retirement plan; comprehensive health, dental, vision and health savings and spending accounts; wellness programs that empower our employees to stay healthy and balance work and life goals; group life and disability options; and a generous paid time off (PTO) program. On top of that, we invest in you by offering tuition reimbursement and other programs designed to help you grow your career. The majority of these benefits are available to you for working at least 24 hours per week.

These are just a few of the perks and benefits you can expect when you join the United Health Services team. Be sure to ask your recruiter about all the benefits associated with the position you’re applying for.

Why United Health Services?

We are one of the region’s top employers with an excellent reputation for the care we provide. Our pay, benefits and perks are very competitive. We’re compassionate about patients and respectful of each other. We offer you the stability, size, scope and capabilities of big city health systems, but with the trust and familiarity of more personalized care. We’re engaged with our communities. And, we recognize the importance of work-life balance. Discover the difference you can make, here with us, at United Health Services.

About Our Region

Binghamton, a friendly and close-knit city in Broome County, offers beautiful and affordable homes in downtown, suburban and rural settings, as well as good public and private schools. Nightlife and cultural activities include craft breweries, restaurants and award-winning wineries. First Fridays celebrate local artists and there are frequent music and food festivals. Outdoor activities also abound, from skiing and golf to hiking, biking and more.