Ambulatory Application Analyst II
Req #: 45283
Full Time
Shift: Days
EPIC Ambulatory Applications
United Health Services Hospitals
Binghamton, NY
Weekly hours: 40

Ambulatory Application Analyst II, Binghamton (Remote)

United Health Services is seeking an Ambulatory Application Analyst II to join our Epic Ambulatory Applications Team in Binghamton, NY. The Inpatient Application Analyst II position Supports the planning, design, development, build and/or configuration of assigned applications/systems This is a BENEFITS-ELIGIBLE position.

Shift: Days
Hours per week: 40
Salary range: Depending on experience


Ambulatory Application Analyst II Overview

Responsible for identifying, evaluating, analyzing and recommending changes in support of assigned applications/systems including ongoing production maintenance and trouble-shooting. Supports the planning, design, development, build and/or configuration of assigned applications/systems. Leads and/or coordinates conversions, application/system testing and documentation of system procedures. Participates and provides input in training design and development and assists in training execution in relation to assigned projects. Provides go-live support and serves as primary point of contact for ongoing maintenance/support and trouble-shooting.

Ambulatory Application Analyst II Key Responsibilities and Expectations

  • Certified in primary EHR module or application (if applicable) and proficient in multiple other modules or applications. Prepares and leads workflow/functional demos independently. Demonstrates high quality trouble shooting skills and system build with minimal supervision. Participates in projects as SME for applications/modules. Serves as a resource the analyst I.
  • Demonstrates understanding of policies, procedures, and processes. Develops understanding of cross functional teams within IS and impacts of build to upstream and downstream processes and/or applications/teams.
  • Is able to support ticket resolution for multiple modules. Leads end user learning sessions and/or meetings with various groups including the help desk and/or other IS teams. Frames up decisions using the appropriate analysis and presentation tools and methodologies.
  • Develops a deep understanding of IS functional areas across IS, e.g., networking, security, telecom, servers, infrastructure, interfaces. Understands the roles and responsibilities within each functional area and key contacts for collaboration on issues.
  • Develops robust understanding of end to end business unit (e.g., RCO / Clinical) and how workflows, decisions and build align across functional areas. Forms appropriate opinions on how Health Care policy and business processes/policies impact workflow and build decisions and offers innovative solutions to incorporate those regulations and policies into making processes better.
  • Able to solve more complex problems that span across multiple teams. Provides support to Analyst I when needed to help with decision-making and prioritization of work. Develops solutions to new issues, relays new workflows to customers with minimal assistance.
  • Identifies and engages key stakeholders. Effectively presents options, pros and cons and recommendations to stakeholders.
  • Leads key groups of activities specific to end user support. Effectively facilitates meetings with key stakeholders and manages action items through completion/resolution. Demonstrates competency through mentoring their peers. Takes the lead for activities within a group setting, e.g., leading huddles, leading a lean initiative, conducting training with peers, etc.
  • Seeks to work with teams with complementary skills/expertise
  • Considers problems from new perspectives and can expand on the thinking or solutions proposed by others
  • Is considered a go-to resource for reviewing updates/upgrades from the vendor (i.e. vendor document review), tickets, change management, projects, or upgrade related build.
  • Assumes additional responsibilities to facilitate the achievement of team goals. Conducts learning sessions within team and across the department.
  • Self-assesses against standards for current position to identify learning needs. Effectively transfers acquired knowledge and expertise. Solicits constant feedback for improvement from peers and supervisor.
  • Contributes to improve work methods, outcomes and team performance
  • Looks for ways to add value beyond clients' immediate requests and acts on them
  • Investigates, escalates, and develops recommendations for resolution.
  • Initiates collaboration with others and spontaneously assists others in the delivery of their work. Puts the success of the team, project, goals of IS and organization above self-interest.
  • Demonstrate commitment to organizational Values of Compassion, Trust, Respect, Teamwork, and Innovation

Position Qualifications


  • Two to three (2-3) years of healthcare operations (clinical, patient care, administrative or revenue cycle), information technology or health information technology experience.
        • OR
    • Demonstrated competency in Applications Analyst I role

  • For Epic roles: Current Epic certification(s)
        • OR
    • Willing to travel for training and achieve certification within 90 days of completion of training at Epic in application as assigned.


  • Bachelor’s Degree in a related field (information technology or clinical/healthcare fields)
  • Current Epic certification(s)

Employee Benefits at United Health Services

When you work at United Health Services, you become part of our family. We’re proud to offer competitive benefits and compensation to our employees who make an impact every day.

  • Health, dental, and vision insurance
  • Voluntary benefits, including cancer, pet, and life insurance
  • 403(b) retirement plan with company match model
  • Immediate accrual of paid time off
  • Wellness program rewards and insurance discounts
  • Employee Assistant Program (EAP) counseling and concierge services
  • Free, extensive online training through HealthStream

About United Health Services

United Health Services is a not-for-profit healthcare system serving more than 500,000 people in Upstate New York’s Southern Tier region. We offer integrated healthcare services across 60 locations, including four hospitals, three walk-in centers, and 22 primary care offices, in addition to home care services and senior living facilities. The United Health Services system employs more than 6,300 people and comprises 600+ providers who are all committed to providing and supporting the delivery of exceptional patient care.

United Health Services employees and providers are “LOVED!” This means we’re Living Our Values Every Day. Here, you’ll join a team that is dedicated to values-based, coordinated patient care. Every day, we outwardly live our Values of Compassion, Trust, Respect, Teamwork, and Innovation.

About New York’s Southern Tier

As an employee of United Health Services, you’ll call the Southern Tier, or more specifically, the Greater Binghamton area, home. Known for entertainment and restaurants, craft brews, outdoor experiences, minor-league sports, family-friendly events, and a keenness for local history (like our connection to the Twilight Zone and our six antique carousels), Greater Binghamton offers something for everyone. We’re a short drive away from the Finger Lakes region in Central New York, three hours from New York City, and just shy of four hours from Niagara Falls, Canada.


United Health Services in an Equal Opportunity Employer.

United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at

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Harold Harrington
Harold Harrington
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Benefits That Make A Difference

While you’re making a difference in the health and well-being of our patients and communities, United Health Services takes care of you. We are proud to be able to offer our employees and providers a comprehensive benefits package that supports their needs today and for the future with a competitive retirement plan; comprehensive health, dental, vision and health savings and spending accounts; wellness programs that empower our employees to stay healthy and balance work and life goals; group life and disability options; and a generous paid time off (PTO) program. On top of that, we invest in you by offering tuition reimbursement and other programs designed to help you grow your career. The majority of these benefits are available to you for working at least 24 hours per week.

These are just a few of the perks and benefits you can expect when you join the United Health Services team. Be sure to ask your recruiter about all the benefits associated with the position you’re applying for.

Why United Health Services?

We are one of the region’s top employers with an excellent reputation for the care we provide. Our pay, benefits and perks are very competitive. We’re compassionate about patients and respectful of each other. We offer you the stability, size, scope and capabilities of big city health systems, but with the trust and familiarity of more personalized care. We’re engaged with our communities. And, we recognize the importance of work-life balance. Discover the difference you can make, here with us, at United Health Services.

About Our Region

Binghamton, a friendly and close-knit city in Broome County, offers beautiful and affordable homes in downtown, suburban and rural settings, as well as good public and private schools. Nightlife and cultural activities include craft breweries, restaurants and award-winning wineries. First Fridays celebrate local artists and there are frequent music and food festivals. Outdoor activities also abound, from skiing and golf to hiking, biking and more.